Subscription Cancellation Policy
Thank you for choosing InnoTawk.com. We understand that circumstances change, and you may need to cancel your subscription. Our subscription cancellation policy is designed to ensure that you can easily manage your subscription while also addressing our operational needs.
1. Cancellation Procedure
1.1 Cancellation Request: To cancel your subscription, please submit a cancellation request via email to our customer service at [email protected].
1.2 Processing Time: Upon receipt of your cancellation request, we will process it within 5 business days. You will receive a confirmation email once your cancellation has been processed.
2. Subscription Period
2.1 Monthly Subscriptions: If you are on a monthly subscription plan, your cancellation will take effect at the end of your current billing cycle. You will have access to the service until the end of the current billing period.
2.2 Annual Subscriptions: If you are on an annual subscription plan, your cancellation will take effect at the end of your current annual period. You will have access to the service until the end of the current annual period.
3. Refunds
3.1 Monthly Subscriptions: We do not provide refunds for any unused portion of a monthly subscription period. Once the current billing cycle ends, your subscription will be canceled, and you will not be charged for the following period.
3.2 Annual Subscriptions: For annual subscriptions, refunds are only available under specific conditions as outlined below:
- Cancellation within the First 14 Days: If you cancel your annual subscription within 14 days of your initial purchase, you are eligible for a full refund.
- Cancellation After 14 Days: If you cancel after the first 14 days, you will receive a prorated refund based on the unused portion of the annual subscription period.
4. Non-Refundable Fees
4.1 Administrative Fees: There are no administrative fees associated with subscription cancellations.
5. Reactivation
5.1 Reactivation of Cancelled Subscription: If you decide to reactivate your subscription after cancellation, you will need to subscribe again at the current rates and terms available at that time.
6. Contact Information
6.1 Customer Support: For any questions or assistance regarding your subscription cancellation, please contact our customer support team at [email protected].
7. Data Retention
7.1 Retention Period: Upon cancellation, we will retain your data for a period of 30 days. This retention period is to comply with legal obligations, resolve disputes, and ensure smooth service operations.
8. Changes to This Policy
8.1 Policy Updates: We may update this Subscription Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. It is your responsibility to review this policy periodically to stay informed of any changes.
9. Additional Terms
9.1 Account Access: Upon cancellation, access to your account and any associated services will be terminated at the end of the current billing period.
9.2 Data Deletion: After the 30-day data retention period, your personal data will be permanently deleted from our systems, unless retention is required for legal or operational reasons.